#Privacy Policy

Effective date: August 29, 2026

This policy explains how ByteSeek Chat (operated by ByteSeek Limited, a company incorporated in Hong Kong) collects, uses, and protects your information, and the rights you have. It describes only data processing that actually exists.

#What we collect

#Account information

• Registration email
• Password (stored as a salted hash only, never in plaintext)
• Nickname, avatar, and similar profile fields you set

#Conversation data

• Conversation content you submit, files you upload, and model output returned
• Session history (to provide the history feature)

#Transaction information

• Subscription, order, and code-redemption records (to deliver paid entitlements and handle after-sales and disputes)
• We do not store full card numbers or similar sensitive payment data; payment is handled by payment providers

#Logs and technical information

• Sign-in times, IP address
• Browser, device, and system information
• Technical logs necessary to run the service

#Referral relations

• Referral relationships and reward records when you join the referral program (for settlement and anti-abuse)

#How we use it

• Provide and maintain chat, image generation, file analysis, and other core features
• Store and display your session history
• Process subscriptions, redemptions, and after-sales
• Protect accounts, control risk, and prevent abuse
• Troubleshoot and improve the service
• Meet legal obligations

We do not sell your personal information, and we do not train models on your conversations.

#Conversation data and third-party models

To complete a model call, your conversation content is transmitted to the corresponding third-party model service. We transmit only what the call requires; the third party's handling is additionally governed by its own terms.

#Third-party processing

To provide the service, these categories of third parties process some data within necessary limits: upstream model providers (conversation content), payment providers (payments), and infrastructure providers (servers and networking). We share the minimum necessary and require confidentiality and security obligations.

#Disclosure required by law

We may disclose necessary information: in response to lawful requests from competent authorities; to comply with legal obligations or protect the platform's and users' lawful rights; to handle payment fraud or security incidents. Unless prohibited by law, we make reasonable efforts to notify affected users.

#Cookies

We use necessary cookies and similar technologies to maintain sign-in state and core functionality, and no third-party advertising trackers. Disabling cookies may prevent sign-in.

#Retention and security

• Account information is kept for the life of the account; session history until you delete it or the account closes; transaction records as financial regulations require.
• We protect data with encrypted transport (HTTPS), access control, and least-privilege measures.
• If a data-security incident may affect your rights, we notify you promptly as required by law, with remediation details.
• No internet service is absolutely secure; safeguard your own credentials.

#Cross-border processing

Our servers and upstream model services may sit in different jurisdictions. By using the service you acknowledge and consent to cross-border transfers necessary to deliver it; transfers are protected with encryption and similar measures.

#Your rights

At any time you can:

• View and correct your account information in the site
• Delete your session history
• Request an export of your data (via the support email)
• Request account deletion (via the support email; data is then deleted per the retention rules above, except records the law requires us to keep)

#Minors

The service targets users with full legal capacity. We do not knowingly collect minors' personal information; guardians who find a minor using the service without consent should contact us.

#Updates

This policy may be updated from time to time; updates are published here with a refreshed effective date, and material changes are additionally announced in reasonable ways.

#Contact

• Support: Support@mail.byteseek.ai
• Business: SourceOne@mail.byteseek.ai

Related: Terms of Service · Acceptable Use Policy · Disclaimer