#Invoices

Invoices / receipts can be issued for top-ups and subscription spending. Invoicing is not self-service — it is handled manually by support. This page covers the process and common questions.

#How to request

1. Contact support (Support@mail.byteseek.ai) to start a request; to reach support on WeChat, check the top-right corner of the site.
2. Provide:
   • Your account email
   • The transactions to invoice: order number, time and amount paid — all listed under My Orders
   • Title type (personal / company), title name, plus tax number for company invoices
   • The email to receive the invoice
3. Support verifies the orders and issues the electronic invoice to your email.

#Rules

#Common questions

Who gets the invoice for team spending? Team spending is charged to the owner, so the owner requests and receives the invoice. Members cannot invoice team spending. See Teams.

Recurring subscriptions? Each period's charge is a separate transaction — request individually or merge at month end.

How long does it take? Manual processing; timing per support's reply. Providing the full checklist above in one message significantly shortens the exchange.